We are proud to offer free international shipping services to most countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs & handling fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impeccable product as in the picture
Very cool. At first I noticed it not resistant but it does hold. The only uncomfortable thing is the silicone inside the lid, which is set so that it interferes with the water outlet. Let's see if we get the hang of it and if we don't get any attention, we'll do it.
As per description
All good dark!
as described, long delivery
This is the second I buy, they are super and robust, fast shipping
Hermoso producto , muy buena calidad , llega en un corto periodo de tiempo , muy protegido por el empaque, muy satisfecha con el producto comprare mas :)!
Very happy with the carafe. It perfectly matches my expectations: large capacity, thick glass, possibility to put it in the fridge door, nice design and delivery in 1 week. Top store
Delivery has gone super fast. The jug is great, good quality and good capacity. Besides, she's very pretty. It came very well packed.
He arrived very quickly and in perfect condition. Beautiful bottle. Happy with my purchase.
Very satisfied with the order! Perfect quality!
Arrivée très bien emballée, elle est de grande capacité et légère.
I love beautiful and end arrived quickly
Very fast shipment and the jar is high quality. I love it!
I was looking for a carafe that fits into the fridge door, I found it! It was delivered to me in 3-4 days! Very satisfied