SHIPPING AND DELIVERY
We are proud to offer free international shipping services to most countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs & handling fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Recychael (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://recychael.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me gusto, mucho recomiendo al vendedor
Fast shipping, untested
It arrived in perfect condition and very fast, thank you very much
My wife has not used but looks good. Thank you
I come very well, I recommend it!
It came super fast, everything perfect
Seller very responsible and recommended.
Looks not bad, soft, came 2, went for a long time almost 2 months
Arrived in less than two weeks. Just as described.
Very nice. I haven’t tried it yet.
They correspond to the image. Boil it doesn't burn, good stuff.
Great product, as in the photo two Cups with the small satin pouch, well packaged. I recommend thank you.
I arrive super fast
Advise, good product. Not feel inside the vagina.
Arrived in chile in 2 weeks approx and is equal to image :)
I just got my menstrual cup! It looks good quality and I am looking forward to testing it as it apparently gives many benefits and we take care of the environment. I recommend it.
Is OK Super because there is no smell a little stiff wonders me how to ułoży
I get perfect!
Excellent quality, medical grade silicone. It even comes with an instructional pamphlet.
Product description and ..❤
They look good, now to try it
I ordered 2 different types of the period cup and the sizes are different which is cool. I will have one for "harder" days and one for the end day of the period. I haven't tried it yet but looks great. Fast shipping. Thanks.
It arrived within the full time and in good condition, hopefully its performance is good or
I ordered it in 09-12-2020 and I got 01-02-2021 very good, excellent quality. Just like a picture.