SHIPPING AND DELIVERY
We are proud to offer free international shipping services to most countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs & handling fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Recychael (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://recychael.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Long standby time but worth was Knives really sharp.
Knives have good quality, very sharp and after a month of use, good durability. Very good quality/price ratio!
The knives are great. Seller responsible, quickly sent, controlled delivery. Shipping fast. The nuance that is present in the description, which I did not notice: Sharpening-one-stop, "chisel".
Good packaging, perfect quality and fast shipping
Parecen de muy buena calidad, ya se verá con el uso. Recomendable.
Given away to my mother, excellent knives for kitchen home, sharp and look nice. Fast shipment
Item arrived pretty quickly. It looks good quality and it is sharp. Can't comment on durability yet as I used them only for one day. Would I recommend, yes Think at this price it is very good.
Perfeito, muito bem embalado, facas fantásticas!!!
These knives are of suberb quality. They are very well made with seamless transitions between wood and steel. Handles are comfortable and the german steel is very impressive. I'd buy another set of these!
Very fast, the delivery and very well, packaged, the box without a risk! Knives have a excellent workmanship, and the cut are as displayed on the video, recommend the product and especially the store. It's just not worth having the brackets for knives cheapest, or the bar with magnet.
High quality and good price delivery was perfect well packed and arrived in 2 weeks.
Superb quality knives.Very sharp.
Knives look excellent, workmanship at altitude, bought as a gift
Excellent Product super sharp enjoyed! Super happy with my purchase! Congratulations to store Recommend everyone note 10 .....
Super quality and fast delivery. Very happy with the product and store
Quickly came the parcel. Goods class Baba has counted
Top product, well packed
I order not the first time from this store. The first time slightly different colors of pens from the expensive kit, the store gave a little compensation. This time the kit is not expensive, but the quality is just super. Well packed, pupyrka, nothing crumpled, Out of the box sharpening like a blade, I do not know how long will keep the sharpening, but now it's super. All handles, as requested by the same color .. Blades straight, handle nice color, looks solid wood Definitely recommend both the seller and these scissors
Very very sharp, I cut my finger just by open the package recklessly (my fault). The blade is thinner than my last knife but seems very good quality! The package arrive very fast.